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Try the following steps if you're having trouble logging in to Okta.

Use Only Your ID Number

Use only your employee wID number to sign in. Do not include @apps.losrios.edu. If you include @apps.losrios.edu, then the system will return an error saying it's unable to sign you in.

Screenshot of correct login entry
Screenshot of incorrect login entry

Verify Your ID Number

Look up your employee wID number to make sure it is correct.

If you receive an error while trying to look up your ID number that says, "we're unable to find an ID for the SSN and birthdate you provided," then contact the Help Desk.

Screenshot of error screen when trying to look up ID

Verify Your Password

Make sure you are using the correct password. If you are not sure, then you can reset your password.

See Okta Videos and Guides

See instructional guides and videos on how to enroll in Okta.

Contact Support

If you need further assistance, then submit a ticket in Service Central, email help@losrios.edu, or call one of the following numbers.

Location Phone Hours
American River College
(916) 484-8259, option 2
Monday through Thursday, 9:00 am to 4:00 pm
Cosumnes River College
Monday through Friday, 8:00 am to 4:30 pm
Folsom Lake College
Monday through Friday, 7:30 am to 6:30 pm
Sacramento City College
Monday through Friday, 8:00 am to 4:00 pm
District Office
(916) 568-3012, option 5
Monday through Thursday, 8:00 am to 5:00 pm
Friday, 8:00 am to 2:30 pm